Seller.
If the solar panel of a rural roof is broken and it is within the warranty period, you can contact the seller for repairs.
Solar cells, also known as "solar chips" or "photovoltaic cells", are optoelectronic semiconductor sheets that use sunlight to directly generate electricity. Simple solar cells cannot be used directly as energy sources.
If less than 2 of the solar panels purchased on Pinduoduo are worn out, you can contact the merchant to coordinate returns or repairs. If coordination cannot be achieved, you can ask the Pinduoduo manager. customer service to intervene.
How to apply for after-sales service:
1. You can follow the official Pinduoduo WeChat account. After accessing the official account, clickGo to “Service and Complaints”. in the lower right corner. You will see submenus such as Complaints & Suggestions, My Order, Contact Merchant Customer Service, I would like a refund or return, and Merchant Registration. If you want to contact the merchant directly to discuss after-sales issues, you can click "My Order" to find the corresponding order.
Click “Contact Seller” on the order details page to contact the merchant’s customer service. If you want to contact official customer service, click directly on “Complaints and Suggestions” and then click on the first one. section “Products, orders and complaints” question.
2. Of course, you can also find after-sales service directly on the Pinduoduo app. After entering the app, find the Personal Center, then click My Orders, selection the order for after-sales service, then contact customer service and enter the problem you want to solve, then handle them according to the negotiation results. After requesting after-sales service, you can check the refund/after-sales in the personal center.
After entering, you can see the status of the order you requested from after-sales service. You can check if it succeeded or failed. If you cannot apply for after-sales service, you can apply to Pinduoduo official after-sales service. customer service to intervene.