With the popularity of solar water heaters, more and more families begin to choose solar water heaters to replace traditional gas water heaters. Among many solar water heater brands, Huangming Solar is one of the brands trusted by consumers. As an enterprise specializing in the research and development, production, sales and service of solar water heaters, Huangming Solar has always been committed to providing consumers with high-quality products and services. In terms of after-sales service, Huangming Solar has done everything possible to protect consumer use.
1. Huangming Solar After-sales Service Guarantee
1. After-sales service hotline
Huangming Solar has an after-sales service hotline that consumers can call. the after-sales service hotline for assistance. Working hours of the after-sales service hotlinesales are from 8:00 a.m. to 10:00 p.m. daily. Whether on working days or holidays, Huangming Solar's after-sales service hotline will provide consumers with timely help.
2. Door-to-door service
If a consumer encounters a solar water heater failure or needs repair, Huangming Solar will send professional technicians to provide door-to-door service. Huangming Solar's technical staff have undergone strict training and evaluation, and have rich maintenance experience and skills. Whether it is troubleshooting or repair and replacement, Huangming Solar technicians can solve the problem quickly and accurately.
3. Free maintenance
Huangming Solar provides free maintenance services. If consumers encounter any quality problems with Huangming Solar products during use, Huangming Solar will provide regular maintenance.ratuite. At the same time, Huangming Solar also provides a ten-year warranty, so consumers can purchase and use it with confidence.
4. After-sales guarantee
Huangming Solar's after-sales service is not only for maintenance issues, but also includes various guarantees for products. For example, the product insurance provided by Huangming Solar can provide consumers with comprehensive protection for their solar water heaters. Meanwhile, Huangming Solar also provides consumers with regular maintenance services to ensure the normal use of solar water heaters.
2. Operation steps of Huangming Solar after-sales service
1. Call the after-sales service hotline
If the consumer experiences solar water failure. heating during use or if you need maintenance, you can call Huangming after-sales service hotlineSolar: 400-888-6666. After-sales service hotline working hours are from 8:00 a.m. to 10:00 p.m. daily. Whether on working days or holidays, Huangming Solar's after-sales service hotline will provide consumers with timely help.
2. Describe the problem
After calling the after-sales service hotline, consumers should describe the problem to Huangming Solar customer service personnel. Customer service personnel will first determine the nature and severity of the problem based on the consumer's description and provide consumers with corresponding suggestions.
3. Confirm the on-site service time
If the problem requires on-site repair, Huangming Solar customer service staff will confirm the on-site service time with the consumer. ConfirmationAfter door-to-door service hours, Huangming Solar technicians will arrive at home on timethe consumer to carry out repairs.
4. Repair completed
Huangming Solar technicians will inspect and repair the solar water heater after arriving at the consumer's home. After the repair is completed, technicians will explain and demonstrate to consumers to ensure that consumers clearly understand the repair situation and operation methods.
5. After-sales service evaluation
After the repair is completed, Huangming Solar customer service staff will conduct a follow-up telephone visit with the consumer to understand the repair situation and the consumer. satisfaction. At the same time, consumers can also conduct after-sales service evaluations through Huangming Solar's official website or WeChat public account to provide valuable opinions and suggestions for Huangming Solar.
Each water heaterelectric will have a warranty card, and it will be written on the warranty card. Electric water heaters typically come with a free 3-year warranty, and there are additional warranty periods for some equipment.
An electric water heater refers to a water heater that uses electricity as energy for heating. It is one of the three main water heaters, alongside gas water heaters and solar water heaters. Electric water heaters can be divided into three types according to heating power: water storage type, instant heating type and instant heating type. According to the installation method, it can be divided into wall-mounted electric water heaters and floor-standing water heaters. The volume of wall-mounted electric water heaters is generally 40-100L, and the volume of floor-standing water heaters is generally 40-100L. more than 100L.
Domestic electric storage water heaters nearhave the features of easy installation, large water flow and stable water temperature. However, traditional electric storage water heaters have slow heating speed and long waiting time. There are many brands of electric storage hot water, and the quality varies greatly. Most customers are non-professionals, so it is difficult to identify them. Experts remind consumers that the most important element of an electric storage water heater is the inner tank, which is related to the performance and lifespan of the water heater. When choosing, customers should pay attention to the material of the inner tank and its material. anti-corrosion and anti-scaling properties.