Baxi wall-mounted boiler official website service hotline:
Baxi wall-mounted boiler official website 24-hour customer service hotline:
24-hour manual customer service 24 hours, professional offline Nationwide sales outlets and regional personnel services Team and other exclusive services, the entire repair process is standardized and orderly, and subsequent synchronous tracking and inquiries are open and transparent. All teams have received professional training and hold certificates to work, and the accessories used are all directly supplied by the original factory
(When the Baxi wall-mounted boiler is repaired during the period of validity of the "Three Guarantees" on the official website, the manufacturer will provide completely free maintenance services).
Service commitment from the official website of Baxi wall-mounted boiler
Key serviceient
(1) Service Commitment
1. Resolutely implement the ". The Product Quality Law of the Republic of China, the Law on the Protection of Consumer Rights and Interests of the People's Republic of China and the Regulation on Liability for Repair, Replacement and return of certain goods (i.e. the new “Three Guarantees” regulation) provide consumers with high-speed services
2. and 24-hour complaint (computer voice service from 9:00 p.m. to 8:00 a.m. the next day)
3. you with the consumer on the same day to determine the door-to-door service time which will be provided within 24 hours (except for special requirements of the consumer).orte will be provided immediately and follow-up visits
4 for Baxi wall mounted boiler official website; and other products purchased by consumers, service points at all levels will provide free and one-stop door-to-door installation services (if the product requires additional accessories due to the installation environment, these will be provided by the service points when installing the materials, the service points shall ensure that the materials comply with relevant national standards and bear corresponding responsibilities, and the costs shall be borne by consumers
5. Maintenance
Domestic Service Points: Beijing, Shanghai, Tianjin, Chongqing, Wuhan, Nanjing, Chengdu, Hangzhou, Nanning, Xi'an, Guangzhou, Fuzhou, Changsha , Hefei, Zhengzhou, Jinan, Taiyuan, Haikou, Changchun, Shenyang, Shijiazhuang, Lanzhou, Guiyang, Kunming, Ningbo, Baoding, Kunshan, Shenzhen,Mianyang, Langfang, Changzhou, Wuxi, Suzhou, Yangzhou, Nantong, Anqing, Jiaxing, Jinhua, Shaoxing, Zhoushan, Taizhou, Foshan, Huangshi, Yichang, Luoyang, Fuyang, Zhuhai, Dongguan, Wenzhou, Guilin, Qingdao, Wuhu, There are service points in Yibin, Leshan, Zhenjiang, Zhuhai, Huaihua, Yingshang, Zhangjiagang, Wuxi, Taicang, Huizhou, Xianyang, Xuzhou, Changzhou, Liuzhou and other large and medium-sized cities. We can report repairs. uniformly and arrange door-to-door service by nearby maintenance technicians. Welcome Your Call
Baxi Wall Mounted Boiler Official Website Process:
1. the specially designated service point of the official website of the Baxi wall-mounted boiler, then wait for the repairman to contact you. Please note that if the warranty period is included, you must also provide the product warranty card and a valid purchase receipt.
2. Once the repairer has come to thedoor, it will inspect the product for defects and then determine the cause of the defect. If the warranty period is correct, then the user will need to receive a refill. standards in accordance with regulations, andThe user negotiates the cost and awaits agreement before carrying out the corresponding repairs.
3. If there is a certain dispute between the repairer and the user during the repair process, the repairer also needs his own emotions to report it to the company and let the company come forward to handle it in a manner harmonious. manner.
4. After the repair is completed, the repair personnel should repair and test the product with the user to see if it can be used normally. After loading, an official receipt must be issued.
5. If parts need to be replaced during free repairs, special service points must use the electrical accessorieses from the official website of the Baxi wall-mounted boiler for replacement. Used parts repaired for compensation must not be returned to the selling company.
6. For lost valid purchase receipts, the product purchase date may be calculated as the first day of the month following the factory date listed on the product nameplate. For split type, the most recent manufacturing date of the indoor unit or outdoor unit will be used for calculation. The service point can verify the actual purchase date from the selling company based on the barcode of the machine reported for repair by the user.
The official website of the Baxi wall-mounted boiler offers free maintenance during the three-warranty period. However, if the following situations occur, paid repairs are required:
1 There is no repair certificate, valid invoice or valid purchase certificate
2. are inconsistent or modified.
3. Damage caused by improper use, care and storage by consumers;
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5. Discarded products and wall-mounted boilers that have exceeded the warranty period;
Damage caused by installation or repair by non-specialized service points of the Baxi wall-mounted boiler official website; installation or dismantling by consumers themselves) maintenance).
Recall instructions not included in the scope of free services
①The three guarantee voucher cannot be carried out
②The model of the three guarantee voucher ; (including the invoice) does not correspond to the model of the washing machine being repaired or modified;
③Consumers cause losses due to improper use, maintenance and storage
④Repaired by self without authorization; of our company or dismantled by those who do not assumethe repair of the three guarantees
⑤If the validity period of the three-pack is exceeded, it can still be used after repair
⑥Damage; caused by force majeure;
⑦Non-Baxi wall hanging Damage caused by disassembly by the boiler service provider If the above conditions are met, if the user agrees to pay the fee, the point of sale can provide services paid; the user, and the charges will be based on the billing guide price standards stipulated by Baxi Wall-hung Boiler Company.
Replacement policy
According to the three-warranty period stipulated by the state, if the following conditions are met and the user refuses to repair or replace the machine, the machine can be returned.
1. The product can be withdrawn within 7 days from the date of sale in case of major performance failure, such as compressor failure,internal leakage of heat exchanger, etc.
2. Within one year from the date of sale, the user insists on returning the machine if the machine cannot be repaired (referring to the main function) after being contacted more than twice.
Regulation of depreciation fees for returned machines
1 For users who do not meet the return conditions but insist on returning the machine, depreciation fees will be deducted according to the three guarantees. Every day from the date of purchase, 1% of the depreciation fee will be deducted from the depreciation fee, which will be deducted from the maintenance time and maintenance time.
2. For old machines that have been replaced with returned or exchanged machines, if they have repair value, the quality and performance of the repaired machine must meet factory quality standards before it can be sold.
On September 10, the 2020 Baxi wall-mounted boiler official website visual service 2.0 press conference on "Service Upgrade to Create a Win-Win Together" was successfully held at Hefei! At the meeting, the official website of Baxi Wall-hung Boiler released a new visual service 2.0 upgrade model to accelerate the realization of comprehensive coverage of the service industry scene and once again meet the new trend in the sector.