SIST ISO 11620:2015

Information and documentation -- Library performance indicators

SIST ISO 11620:2015

Name:SIST ISO 11620:2015   Standard name:Information and documentation -- Library performance indicators
Standard number:SIST ISO 11620:2015   language:English language
Release Date:02-Feb-2015   technical committee:IDT - Information, documentation, language and terminology
Drafting committee:   ICS number:01.140.20 - Information sciences
SLOVENSKI STANDARD
SIST ISO 11620:2015
01-marec-2015
Informatika in dokumentacija - Kazalci uspešnosti knjižnic
Information and documentation -- Library performance indicators
Information et documentation -- Indicateurs de performance des bibliothèques
Ta slovenski standard je istoveten z: ISO 11620:2014
ICS:
01.140.20 Informacijske vede Information sciences
SIST ISO 11620:2015 en,fr,de
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

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SIST ISO 11620:2015

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SIST ISO 11620:2015
INTERNATIONAL ISO
STANDARD 11620
Third edition
2014-06-01
Information and documentation —
Library performance indicators
Information et documentation — Indicateurs de performance des
bibliothèques
Reference number
ISO 11620:2014(E)
©
ISO 2014

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SIST ISO 11620:2015
ISO 11620:2014(E)

COPYRIGHT PROTECTED DOCUMENT
© ISO 2014
All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form
or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior
written permission. Permission can be requested from either ISO at the address below or ISO’s member body in the country of
the requester.
ISO copyright office
Case postale 56 • CH-1211 Geneva 20
Tel. + 41 22 749 01 11
Fax + 41 22 749 09 47
E-mail [email protected]
Web www.iso.org
Published in Switzerland
ii © ISO 2014 – All rights reserved

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SIST ISO 11620:2015
ISO 11620:2014(E)

Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Terms and definitions . 1
3 Criteria and descriptive framework .10
3.1 General .10
3.2 Criteria .11
3.3 Descriptive framework .12
4 Uses of performance indicators .14
4.1 General .14
4.2 Selection of performance indicators .14
4.3 Limitations .15
Annex A (normative) List of performance indicators for libraries .17
Annex B (normative) Description of performance indicators .21
Bibliography .99
© ISO 2014 – All rights reserved iii

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SIST ISO 11620:2015
ISO 11620:2014(E)

Foreword
ISO (the International Organ
...

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