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International
Standard
ISO 20121
Second edition
Event sustainability management
2024-04
systems — Requirements with
guidance for use
Systèmes de management responsable appliqués à l'activité
événementielle — Exigences et recommandations de mise en oeuvre
Reference number
© ISO 2024
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Published in Switzerland
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Contents Page
Foreword .v
Introduction .vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Context of the organization . 7
4.1 Understanding the organization and its context .7
4.2 Understanding the needs and expectations of interested parties .8
4.3 Determining the scope of the event sustainability management system .8
4.4 Event sustainability management system .9
4.5 Sustainable development principles and mission statement .9
5 Leadership . 9
5.1 Leadership and commitment .9
5.2 Policy .10
5.3 Roles, responsibilities and authorities .10
6 Planning . 10
6.1 Actions to address risks and opportunities .10
6.1.1 General .10
6.1.2 Issue identification and evaluation .11
6.1.3 Legal and other requirements . 12
6.2 Event sustainability objectives and planning to achieve them . 12
6.3 Planning of changes . 12
7 Support .12
7.1 Resources . 12
7.2 Competence . 13
7.3 Awareness . 13
7.4 Communication . 13
7.5 Documented information .14
7.5.1 General .14
7.5.2 Creating and updating documented information .14
7.5.3 Control of documented information .14
8 Operation .15
8.1 Operational planning and control . 15
8.2 Managing changes . 15
8.3 Supply chain management . 15
9 Performance evaluation .16
9.1 Monitoring, measurement, analysis and evaluation . .16
9.2 Internal audit .16
9.2.1 General .16
9.2.2 Internal audit programme .16
9.3 Management review .17
9.3.1 General .17
9.3.2 Management review inputs .17
9.3.3 Management review results .17
9.3.4 Performance against governing principles of sustainable development .18
10 Improvement .18
10.1 Continual improvement .18
10.2 Nonconformity and corrective action .18
Annex A (informative) Guidance on planning and implementing this document. 19
Annex B (informative) Supply chain management .37
iii
Annex C (informative) Evaluation . 41
Annex D (informative) Human and child rights .46
Bibliography .51
iv
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out through
ISO technical committees. Each member body interested in a subject for which a technical committee
has been established has the right to be represented on that committee. International organizations,
governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely
with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are described
in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the different types
of ISO document should be noted. This document was drafted in accordance with the editorial rules of the
ISO/IEC Directives, Part 2 (see www.iso.org/directives).
ISO draws attention to the possibility that the implementation of this document may involve the use of (a)
patent(s). ISO takes no position concerning the evidence, validity or applicability of any claimed patent
rights in respect thereof. As of the date of publication of this document, ISO had not received notice of (a)
patent(s) which may be required to implement this document. However, implementers are cautioned that
this may not represent the latest information, which may be obtained from the patent database available at
www.iso.org/patents. ISO shall not be held responsible for identifying any or all such patent rights.
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and expressions
related to conformity assessment, as well as information about ISO's adherence to the World Trade
Organization (WTO) principles in the Technical Barriers to Trade (TBT), see www.iso.org/iso/foreword.html.
This document was prepared by Project Committee ISO/PC 250, Sustainability in event management.
This second edition cancels and replaces the first edition (ISO 20121:2012), which has been technically
revised.
The main changes are as follows:
— the text, clause sequence and relevant definitions have been aligned with the harmonized structure for
management system standards in the ISO/IEC Directives, Part 1, 2022, Annex SL, Appendix 2;
— the text has been reviewed and improved to take into consideration: enhancement of environmental,
social and governance (ESG) requirements; a reduction of negative impacts and maximization of positive
ESG impacts; making the standard more user friendly and accessible.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www.iso.org/members.html.
v
Introduction
Events are some
...