|
Standard
ISO/IEC 30105-5
Second edition
Information technology — IT
2024-06
Enabled Services-Business Process
Outsourcing (ITES-BPO) lifecycle
processes —
Part 5:
Guidance
Technologies de l'information — Processus du cycle de vie de la
délocalisation du processus d'affaires des services activés par IT —
Partie 5: Recommandations
Reference number
ISO/IEC 30105-5:2024(en) © ISO/IEC 2024
---------------------- Page: 1 ----------------------
ISO/IEC 30105-5:2024(en)
COPYRIGHT PROTECTED DOCUMENT
© ISO/IEC 2024
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: [email protected]
Website: www.iso.org
Published in Switzerland
© ISO/IEC 2024 – All rights reserved
ii
---------------------- Page: 2 ----------------------
ISO/IEC 30105-5:2024(en)
Contents Page
Foreword .v
Introduction .vi
1 Scope . 1
2 Normative references . 1
3 Terms, definitions and abbreviated terms . 1
3.1 Terms and definitions .1
3.2 Abbreviated terms .2
4 Overview . 3
4.1 General .3
4.2 Inter-relationship between parts of the ISO/IEC 30105 series .4
4.3 Readership for the ISO/IEC 30105 series .5
5 ITES-BPO service features . 6
6 Benefits of adopting the ISO/IEC 30105 series . 7
6.1 Key aspects addressed by the ISO/IEC 30105 series .7
6.2 Benefits of the adoption and implementation of the ISO/IEC 30105 series .7
6.3 Value to stakeholders .7
6.3.1 General .7
6.3.2 Direct stakeholders .8
6.3.3 Indirect stakeholders .
...