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Standard
ISO/IEC 30105-3
Second edition
Information technology — IT
2024-06
Enabled Services-Business Process
Outsourcing (ITES-BPO) lifecycle
processes —
Part 3:
Measurement framework (MF) and
organization maturity model (OMM)
Technologies de l'information — Processus du cycle de vie de la
délocalisation du processus d'affaires des services activés par IT —
Partie 3: Modèle de maturité de l'organisation (OMM) et cadre de
mesure (MF)
Reference number
ISO/IEC 30105-3:2024(en) © ISO/IEC 2024
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ISO/IEC 30105-3:2024(en)
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© ISO/IEC 2024
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Published in Switzerland
© ISO/IEC 2024 – All rights reserved
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ISO/IEC 30105-3:2024(en)
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms, definitions and abbreviated terms . 1
3.1 Terms and definitions .1
3.2 Abbreviated terms .2
4 Overview of MF and OMM . 3
5 ITES-BPO MF for process capability . 4
6 Rating and aggregating PAs . 5
6.1 PA rating scale .5
6.2 PA rating method .5
7 Process capability level model — Achievement of process capability levels . 6
8 OMM . 7
8.1 Overview of OMM .7
8.2 Structure of the OMM .7
9 Organization maturity levels .
...