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International
Standard
ISO 55012
First edition
Asset management — Guidance
2024-07
on people involvement and
competence
Gestion d'actifs — Document d’orientation sur l'implication et les
compétences des personnes
Reference number
© ISO 2024
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ii
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Context of the organization . 2
4.1 Considerations .2
4.2 Actions recommended .3
4.3 Potential benefits .3
5 Leadership . 3
5.1 Considerations .3
5.2 Attributes of effective leadership .4
5.2.1 General .4
5.2.2 Vision .4
5.2.3 Commitment .4
5.2.4 Integrity .4
5.2.5 Communicative .4
5.2.6 Domain knowledge .4
5.2.7 Team building . .5
5.2.8 Decision-making .5
5.2.9 Openness .5
5.3 Potential benefits .5
6 Strategy and planning . 5
6.1 Considerations .5
6.2 Actions recommended .6
6.3 Potential benefits .6
6.3.1 General .6
6.3.2 Learning .6
6.3.3 Decision-making .6
6.3.4 Credibility and trust .6
6.3.5 Risk management .7
7 Awareness and communication . 7
7.1 Considerations .7
7.2 Awareness and method for communication.7
7.3 Potential benefits .7
8 Competence . 8
8.1 Considerations .8
8.2 Knowledge and skill .8
8.3 Establishing competence requirements .9
8.4 Competence management and development .9
8.5 Potential benefits .10
Annex A (informative) Aspects of people involvement within an asset management system .11
Bibliography .12
iii
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out through
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The procedures used to develop this document and those intended for its further maintenance are described
in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the different types
of ISO document should be noted. This document was drafted in accordance with the editorial rules of the
ISO/IEC Directives, Part 2 (see www.iso.org/directives).
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This document was prepared by Technical Committee ISO/TC 251, Asset management.
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iv
Introduction
0.1 General
The performance of an asset management system and its processes depend on the active involvement
of competent people in the organization and their ongoing support and commitment to its operation
and continual improvement. In addition, the identification, development and evaluation of the effective
involvement of people (including outsourced resources) are critical for an organization’s asset management
system to achieve outcomes which are consistent and aligned with its strategies and values.
Overall, the involvement of people within an asset management system is enabled by activities and practices
associated with leadership, planning, awareness, communication and competence.
0.2 Relationship to asset management system
The guidance given in this document is based on the requirements for an asset management system described
in ISO 55001 and more generalized principles presented in ISO 55000. According to ISO 55001:2024, 4.1:
“The organization shall determine external and internal issues that are relevant to its purpose and that
affect its ability to achieve the intended result(s) of its asset management system.”
As people are a key component of an asset management system, the correlation between this document
and ISO 55001 can facilitate the involvement of people and the development and management of their
competence within the asset management system.
Within an asset management context, the need for the commitment of top management to support the
asset management system is repeatedly and clearly outlined in ISO 55001. In particular, ISO 55001:2024,
Clause 5, identifies requirements for specific actions by top management to demonstrate leadership for
conformity to ISO 55001. For example, ISO 55001:2024, 5.1, highlights the responsibility of top management
to demonstrate leadership and commitment with respect to the asset management system by:
a) ensuring the establishment, use and alignment of asset management decision-making criteria with the
organization’s objectives;
b) ensuring that the asset management policy, asset management system scope, strategic asset management
plan (SAMP) and asset management objectives are established and are aligned and compatible with the
strategic dir
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