EN ISO 9241-940:2022

Ergonomics of human-system interaction - Part 940: Evaluation of tactile and haptic interactions (ISO 9241-940:2017)

EN ISO 9241-940:2022

Name:EN ISO 9241-940:2022   Standard name:Ergonomics of human-system interaction - Part 940: Evaluation of tactile and haptic interactions (ISO 9241-940:2017)
Standard number:EN ISO 9241-940:2022   language:English language
Release Date:29-Mar-2022   technical committee:CEN/TC 122 - Ergonomics
Drafting committee:CEN/TC 122/WG 5 - Ergonomics of human-computer interaction   ICS number:13.180 - Ergonomics

SLOVENSKI STANDARD
01-julij-2022
Ergonomija medsebojnega vpliva človek-sistem - 940. del: Vrednotenje taktilnih in
haptičnih interakcij (ISO 9241-940:2017)
Ergonomics of human-system interaction - Part 940: Evaluation of tactile and haptic
interactions (ISO 9241-940:2017)
Ergonomie der Mensch-System-Interaktion - Teil 940: Evaluation taktiler und haptischer
Interaktionen (ISO 9241-940:2017)
Ergonomie de l'interaction homme-système - Partie 940: Évaluation des interactions
tactiles et haptiques (ISO 9241-940:2017)
Ta slovenski standard je istoveten z: EN ISO 9241-940:2022
ICS:
13.180 Ergonomija Ergonomics
35.180 Terminalska in druga IT Terminal and other
periferna oprema IT peripheral equipment
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

EN ISO 9241-940
EUROPEAN STANDARD
NORME EUROPÉENNE
March 2022
EUROPÄISCHE NORM
ICS 13.180; 35.180
English Version
Ergonomics of human-system interaction - Part 940:
Evaluation of tactile and haptic interactions (ISO 9241-
940:2017)
Ergonomie de l'interaction homme-système - Partie Ergonomie der Mensch-System-Interaktion - Teil 940:
940: Évaluation des interactions tactiles et haptiques Evaluation taktiler und haptischer Interaktionen (ISO
(ISO 9241-940:2017) 9241-940:2017)
This European Standard was approved by CEN on 13 March 2022.

CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this
European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references
concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN
member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by
translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management
Centre has the same status as the official versions.

CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and
United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION

EUROPÄISCHES KOMITEE FÜR NORMUNG

CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2022 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN ISO 9241-940:2022 E
worldwide for CEN national Members.

Contents Page
European foreword . 3

European foreword
The text of ISO 9241-940:2017 has been prepared by Technical Committee ISO/TC 159 "Ergonomics” of
the International Organization for Standardization (ISO) and has been taken over as EN ISO 9241-
940:2022 by Technical Committee CEN/TC 122 “Ergonomics” the secretariat of which is held by DIN.
This European Standard shall be given the status of a national standard, either by publication of an
identical text or by endorsement, at the latest by September 2022, and conflicting national standards
shall be withdrawn at the latest by September 2022.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.
Any feedback and questions on this document should be directed to the users’ national standards body.
A complete listing of these bodies can be found on the CEN website.
According to the CEN-CENELEC Internal Regulations, the national standards organizations of the
following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria,
Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland,
Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of
North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the
United Kingdom.
Endorsement notice
The text of ISO 9241-940:2017 has been approved by CEN as EN ISO 9241-940:2022 without any
modification.
INTERNATIONAL ISO
STANDARD 9241-940
First edition
2017-11
Ergonomics of human-system
interaction —
Part 940:
Evaluation of tactile and haptic
interactions
Ergonomie de l'interaction homme-système —
Partie 940: Évaluation des interactions tactiles et haptiques
Reference number
ISO 9241-940:2017(E)
©
ISO 2017
ISO 9241-940:2017(E)
© ISO 2017, Published in Switzerland
All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form
or by any means, electronic or mechanical, including photocopying, or posting on the internet or an intranet, without prior
written permission. Permission can be requested from either ISO at the address below or ISO’s member body in the country of
the requester.
ISO copyright office
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CH-1214 Vernier, Geneva, Switzerland
Tel. +41 22 749 01 11
Fax +41 22 749 09 47
[email protected]
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ii © ISO 2017 – All rights reserved

ISO 9241-940:2017(E)
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 2
4 Conformance . 4
5 How to use ISO 9241-940 . 4
5.1 Structure . 4
5.2 Uses of this document . 5
5.3 Evaluation in the design and development lifecycle . 5
5.4 Planning activities . 6
5.5 Initial assessment . 6
5.6 Unique aspects of haptic interaction. 7
6 Types of evaluation methods . 8
6.1 General . 8
6.2 Physical measurements against requirements . 8
6.3 Inspection by an expert . 8
6.4 Usability test . 8
6.4.1 General. 8
6.4.2 Measurement context . 8
6.4.3 Evaluation data . 9
7 Quality of haptic interaction .10
7.1 Quality model .10
7.2 Haptic system attributes . .11
7.2.1 Quality attributes .11
7.2.2 Haptic device attributes (see Annex A) .11
7.2.3 Haptic user interface attributes .12
7.3 Usability attributes .12
7.3.1 Context of use (see Annex D) .12
7.3.2 Specific usage qualities (see Annex E) .13
7.3.3 Human-centred quality (see Annex F) .14
7.4 Evaluation matrix .14
7.4.1 Types of attributes .14
7.4.2 Measures of haptic quality .14
8 Guide to the annexes .17
Annex A (informative) Haptic device attributes .19
Annex B (informative) Haptic effect design principles .27
Annex C (informative) Haptic effect task elements .32
Annex D (informative) Context of use .37
Annex E (informative) Specific usage qualities .39
Annex F (informative) Human-centred quality .46
Annex G (informative) Gesture attributes.55
Annex H (informative) Examples of evaluation of device attributes .65
Annex I (informative) Unique aspects of haptic interaction .77
Annex J (normative) Evaluation by usability walkthrough or usability task test .79
Bibliography .
...

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