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SLOVENSKI STANDARD
01-julij-2022
Ergonomija medsebojnega vpliva človek-sistem - 971. del: Dostopnost
taktilnih/haptičnih interaktivnih sistemov (ISO 9241-971:2020)
Ergonomics of human-system interaction - Part 971: Accessibility of tactile/haptic
interactive systems (ISO 9241-971:2020)
Ergonomie der Mensch-System-Interaktion - Teil 971: Leitlinien für physische
(taktile/haptische) Barrierefreiheit (ISO 9241-971:2020)
Ergonomie de l'interaction homme-système - Partie 971: Accessibilité des systèmes
interactifs tactiles/haptiques (ISO 9241-971:2020)
Ta slovenski standard je istoveten z: EN ISO 9241-971:2022
ICS:
13.180 Ergonomija Ergonomics
35.180 Terminalska in druga IT Terminal and other
periferna oprema IT peripheral equipment
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
EN ISO 9241-971
EUROPEAN STANDARD
NORME EUROPÉENNE
March 2022
EUROPÄISCHE NORM
ICS 13.180; 35.180
English Version
Ergonomics of human-system interaction - Part 971:
Accessibility of tactile/haptic interactive systems (ISO
9241-971:2020)
Ergonomie de l'interaction homme-système - Partie Ergonomie der Mensch-System-Interaktion - Teil 971:
971: Accessibilité des systèmes interactifs Leitlinien für physische (taktile/haptische)
tactiles/haptiques (ISO 9241-971:2020) Barrierefreiheit (ISO 9241-971:2020)
This European Standard was approved by CEN on 13 March 2022.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this
European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references
concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN
member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by
translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management
Centre has the same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and
United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2022 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN ISO 9241-971:2022 E
worldwide for CEN national Members.
Contents Page
European foreword . 3
European foreword
The text of ISO 9241-971:2020 has been prepared by Technical Committee ISO/TC 159 "Ergonomics” of
the International Organization for Standardization (ISO) and has been taken over as EN ISO 9241-
971:2022 by Technical Committee CEN/TC 122 “Ergonomics” the secretariat of which is held by DIN.
This European Standard shall be given the status of a national standard, either by publication of an
identical text or by endorsement, at the latest by September 2022, and conflicting national standards
shall be withdrawn at the latest by September 2022.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.
Any feedback and questions on this document should be directed to the users’ national standards body.
A complete listing of these bodies can be found on the CEN website.
According to the CEN-CENELEC Internal Regulations, the national standards organizations of the
following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria,
Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland,
Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of
North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the
United Kingdom.
Endorsement notice
The text of ISO 9241-971:2020 has been approved by CEN as EN ISO 9241-971:2022 without any
modification.
INTERNATIONAL ISO
STANDARD 9241-971
First edition
2020-12
Ergonomics of human-system
interaction —
Part 971:
Accessibility of tactile/haptic
interactive systems
Ergonomie de l'interaction homme-système —
Partie 971: Accessibilité des systèmes interactifs tactiles/haptiques
Reference number
ISO 9241-971:2020(E)
©
ISO 2020
ISO 9241-971:2020(E)
© ISO 2020
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
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Published in Switzerland
ii © ISO 2020 – All rights reserved
ISO 9241-971:2020(E)
Contents Page
Foreword .v
Introduction .vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Conformity . 3
5 Physical accessibility . 3
6 General requirements and recommendations . 4
6.1 Compatibility with other standards . 4
6.1.1 General. 4
6.1.2 Hardware accessibility. 4
6.1.3 Software accessibility . 4
6.2 Approachability of tactile/haptic interactive systems . 4
6.2.1 Size and space for approach and use of tactile/haptic interactive systems . 4
6.2.2 Reachability . 4
6.2.3 Reachability by remote control . 5
6.2.4 Stability . 5
6.3 Presentation of tactile/haptic information . 5
6.3.1 Presentation of physical information . . 5
6.3.2 Multiple formats for presenting tactile/haptic information . 5
6.3.3 Encoding of tactile/haptic information . 5
6.3.4 Contextual interference with tactile/haptic presentations . 6
6.4 Perceivability of tactile/haptic information . 6
6.4.1 General. 6
6.4.2 Discoverability of tactile/haptic components and controls . 6
6.4.3 Distinction between tactile/haptic components or controls . 6
6.4.4 Pausing and repeating tactile/haptic information . 6
6.4.5 Speed of tactile/haptic information . 7
6.4.6 Location of tactile output . 7
6.5 Controllability of tactile/haptic interactions . 7
6.5.1 Controllability . 7
6.5.2 Support of sequential control . 7
6.5.3 Physical attributes of tactile/haptic controls . 7
6.5.4 Activating tactile/haptic controls . 7
6.5.5 Force for activating physical controls . 8
6.5.6 Continuous force for activating physical controls . 8
6.5.7 Physical movements . 8
6.5.8 Activating controls without hands . 8
6.5.9 Activating controls with only one hand . 8
6.5.10 Timing of activating physical controls . 8
6.5.11 Taking breaks . 9
6.6 Individualization of tactile/haptic interactions. 9
6.6.1 Individualization . 9
6.6.2 Individualizing tactile/haptic parameters . 9
6.6.3 Identifying the current parameter values . 9
6.6.4 Default parameter values .10
6.6.5 Reverting to original default parameter values .10
6.6.6 Saving modifications of parameter values .10
6.6.7 Loading saved parameter values .10
6.6.8 Changing individualized parameter values .10
6.6.9 Optimizing the number of adjustable parameters .
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