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SLOVENSKI STANDARD
01-junij-2022
Osnovni nabor znanj za poklic IKT (ICT BoK) - 1. del: Nabor znanj
Foundational Body of Knowledge for the ICT Profession (ICT BoK) - Part 1: Body of
Knowledge
Europäischer Grundwissensbestand für den IKT-Beruf (ICT BoK) - Teil 1: Der
Wissensbestand
Corps de connaissance fondamental pour les professionnels des technologies de
l'information et de la communication (ICT BoK) - Partie 1 : Corps de connaissance
Ta slovenski standard je istoveten z: EN 17748-1:2022
ICS:
03.100.30 Vodenje ljudi Management of human
resources
35.020 Informacijska tehnika in Information technology (IT) in
tehnologija na splošno general
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
EN 17748-1
EUROPEAN STANDARD
NORME EUROPÉENNE
April 2022
EUROPÄISCHE NORM
ICS 03.100.30; 35.020
English Version
Foundational Body of Knowledge for the ICT Profession
(ICT BoK) - Part 1: Body of Knowledge
Corps de connaissance fondamental pour les Europäischer Grundwissensbestand für den IKT-Beruf
professionnels des technologies de l'information et de (ICT BoK) - Teil 1: Der Wissensbestand
la communication (ICT BoK) - Partie 1 : Corps de
connaissance
This European Standard was approved by CEN on 25 March 2022.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this
European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references
concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN
member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by
translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management
Centre has the same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and
United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2022 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN 17748-1:2022 E
worldwide for CEN national Members.
Contents Page
European foreword . 4
Introduction . 5
1 Scope . 6
2 Normative references . 7
3 Terms and definitions . 7
4 Symbols and abbreviated terms . 10
5 Main Principle . 14
5.1 General . 14
5.2 Body of Knowledge index (views) . 15
5.2.1 General . 15
5.2.2 View by knowledge domains. 16
5.2.3 View by EN 16234-1 (e-CF) areas / ICT processes. 17
5.2.4 View by EN 16234-1 (e-CF) competences . 19
5.2.5 View by CWA 16458 European ICT Professional Role Profiles. 19
5.3 Body of Knowledge content . 20
5.3.1 General . 20
5.3.2 Common knowledge . 21
5.3.3 Base knowledge . 22
5.3.4 Specialised knowledge . 22
5.4 The Knowledge Unit Template . 22
5.4.1 The template . 22
5.4.2 Relationship between common, base and specialised knowledge . 23
6 Foundational Body of Knowledge for the ICT Profession overview . 25
6.1 General . 25
6.2 ICT BoK view by Knowledge Domains . 26
6.3 ICT BoK view by EN 16234-1 (e-CF) areas / ICT processes . 28
6.4 ICT BoK view by EN 16234-1 (e-CF) competences . 30
6.5 ICT BoK view by CWA 16458 European ICT Professional Role Profiles . 35
7 Foundational Body of Knowledge for the ICT Profession full description . 39
Annex A (informative) Knowledge Unit Development Guide . 82
A.1 General . 82
A.2 Allocation of knowledge to different categories . 82
A.3 Relation between different parts of the template . 82
A.4 Knowledge examples from the EN 16234-1 (e-CF) . 83
A.5 Specialised knowledge examples . 83
A.6 Behavioural knowledge . 83
A.7 Transversal knowledge. 83
A.8 Deliverables . 83
Annex B (informative) Linking e-CF knowledge and skills examples with ICT BoK
Knowledge Units . 84
Bibliography . 99
European foreword
This document (EN 17748-1:2022) has been prepared by the Technical Committee CEN/TC 428 “ICT
professionalism and digital competences”, the secretariat of which is held by UNI.
This European Standard shall be given the status of a national standard, either by publication of an
identical text or by endorsement, at the latest by October 2022, and conflicting national standards shall
be withdrawn at the latest by October 2022.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.
This series consists of two parts:
— EN 17748-1:2022, Foundational Body of Knowledge for the ICT Profession (ICT BoK) - Part 1: The
Body of Knowledge, published as a European Norm (EN).
— CEN/TR 17748-2:2022, Foundational Body of Knowledge for the ICT Profession (ICT BoK) - Part 2:
User Guide and Methodology, published as a CEN Technical Report (TR).
Any feedback and questions on this document should be directed to the users’ national standards body.
A complete listing of these bodies can be found on the CEN website.
According to the CEN-CENELEC Internal Regulations, the national standards organisations of the
following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria,
Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland,
Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of
North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the
United Kingdom.
Introduction
This document provides a tool to support mutual understanding and provide transparency of language
through the articulation of knowledge required and deployed by Information and Communication
Technology (ICT) professionals.
Complementary to the EN 16234-1 (e-CF), that provides a common European language for ICT
professional competence, this document, EN 17748-1:2022 (ICT BoK) makes an additional contribution
to increasing transparency and maturity of the ICT Profession across Europe.
This document identifies knowledge and sub divides each knowledge unit into three elements:
a) common knowledge applicable to all ICT professionals regardless of speciality;
b) base knowledge that provides a foundation and underpins each of a range of different disciplines/
specialisms;
c) specialised knowledge pertaining to in-depth, very specific expert knowledge.
For c) specialised knowledge, where applicable, sources of further specialist knowledge are signposted
as examples to relevant in-depth complementary sources.
To support users of this document, the following narrative provides an overview of the design
philosophy and principles adopted during the standard’s construction. In addition, these underpinning
principles will provide guidance for future document updates.
The Guiding Principles:
This document is an enabler; it is designed to be a tool to empower users, not to restrict them.
This document provides a structure and content for application by many types of users from
organisations in the private and public sector, educational institutions, learning program and
certification providers of all categories including Vocational and Educational Training (VET), Higher
education (HE) and Continuous Professional Development (CPD) and ICT organisations from the
demand and supply side, social partners, professional associations and individuals. In this broad
application context, this document is designed to support common understanding, it is not intended to
mandate the use of each and every word used in the document.
This document is an integrated component of the four building blocks of ICT professionalism for
Europe and offers the identification of essential knowledge elements common to the ICT profession.
This document is neutral and intrinsically linked to the EN 16234-1 (e-CF). It does not follow the
specific interests of a few major influencers; it has been developed and will be maintained through the
CEN standards process.
This document expresses common, base and specialised knowledge of relevance to the ICT
profession in the following context; knowledge, alongside skill and attitude, is an integrated
component of competence as defined in the EN 16234-1 (e-CF).
Knowledge units are the core structure of this document; they are labelled to enable easy access
from viewpoints relevant to the user. Flexibility of application is supported by tagging from four
perspectives; the EN 16234-1 (e-CF) areas and competences, CWA 16458 (European ICT Professional
Role Profiles) and from traditional knowledge domains.
Knowledge units are articulated at a general level of granularity and each is further detailed by the
provision of knowledge elements presented in a common template. Knowledge elements are
accompanied by examples of the application of each.
1 Scope
This document provides a reference of 42 knowledge units as required and applied in the Information
and Communication Technology (ICT) professional work environment that can be understood across
Europe. An intrinsic link with the EN 16234-1 (e-CF) is an essential characteristic of this document.
The document is created for application by:
— educational institutions, learning prog
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