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Specification
ISO/IEC TS
20000-15
First edition
Information technology — Service
2024-05
management —
Part 15:
Guidance on the application of Agile
and DevOps principles in a service
management system
Technologies de l'information – Gestion des services —
Partie 15: Lignes directrices pour l'application des principes
"Agile" et "DevOp"s dans un système de gestion des services
Reference number
ISO/IEC TS 20000-15:2024(en) © ISO/IEC 2024
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ISO/IEC TS 20000-15:2024(en)
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Published in Switzerland
© ISO/IEC 2024 – All rights reserved
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ISO/IEC TS 20000-15:2024(en)
Contents Page
Foreword .v
Introduction .vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Introduction to ISO/IEC 20000–1:2018 . 4
5 Agile within an SMS based on ISO/IEC 20000–1 . 6
5.1 Background of Agile .6
5.2 Agile Principles .6
5.2.1 Overview .6
5.2.2 Agile Manifesto .6
5.2.3 List of Agile Principles .7
5.3 Agile and services .7
5.3.1 Value in a service environment .7
5.3.2 Value, customers and uncertainty in services .8
5.4 Defining objectives .9
5.5 High-uncertainty contracts . .10
5.6 How to achieve the service objectives .
...