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International
Standard
ISO 37111
First edition
Sustainable cities and
2024-06
communities — Urban settlements
— Guidance for a flexible approach to
phased implementation of ISO 37101
Reference number
© ISO 2024
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Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Aspects and characteristics of urban settlements . 2
4.1 General .2
4.2 Implementing ISO 37101 in urban settlements .3
4.3 Considering progressive implementation of ISO 37101 .3
5 Context of the organization . 4
5.1 Understanding the organization and its context .4
5.2 Identifying the organization .4
5.3 Identifying interested parties and engaging collaboration and participation of all.5
6 Tools and methods to support the implementation . 6
6.1 General .6
6.2 Tool and method 1 — Building and promoting shared vision locally .7
6.3 Tool and method 2 — Organizing workshops by engaging interested parties.8
6.4 Tool and method 3 — Readiness — Getting prepared to initiate the process .9
6.5 Tool and method 4 — Conducting capability review .10
6.6 Tool and method 5 — Identifying and adjusting a roadmap with interim objectives or
milestones .10
6.6.1 Roadmap .10
6.6.2 Interim objectives .11
6.6.3 Milestones . 12
6.7 Tool and method 6 — Adopting a risk management approach . 12
6.8 Tool and method 7 — Specific plans, public policies and incentives . 13
6.8.1 Specific planning . 13
6.8.2 Use of public policies and incentives .14
6.9 Tool and method 8 — Using action plans with tasks for responsible actioners . 15
6.10 Tool and method 9 — Using a KPI framework to drive implementation .16
6.11 Tool and method 10 — Monitoring, reporting and verification of progressing process . .17
6.11.1 General .17
6.11.2 Establishing evaluation models .17
6.11.3 Undertaking analysis and continuing improvement .18
6.11.4 Reporting .19
Annex A (informative) Examples of interim objectives that contribute to address the six
purposes provided in ISO 37101 and with an indication of the corresponding 17 UN SDGs .20
Annex B (informative) Tools and methods in ISO 37111 (this document) that contribute to the
five steps in ISO 37104 .23
Annex C (informative) Examples of a KPI framework for sustainable urban settlements .24
Annex D (informative) Examples of evaluation models .28
Bibliography .32
iii
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out through
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ISO/IEC Directives, Part 2 (see www.iso.org/directives).
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This document was prepared by Technical Committee ISO/TC 268, Sustainable cities and communities.
Any feedback or questions on this document should be directed to the user’s national standards body. A
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iv
Introduction
ISO 37101 establishes a management system for the sustainable development of cities and communities. It
aims to be applicable to all urban settlements of any size and characteristics. However, it is considered that
the context, size and characteristics of certain urban settlements are sufficiently different for there to be a
need for additional guidance to facilitate a more flexible and appropriate implementation of ISO 37101. This
document provides relevant guidance, tools and methodologies to allow for these specific circumstances
and, more generally, to also facilitate the initial stages of sustainable development, or a planned phased
implementation, of ISO 37101, where this is needed.
The definition of “urban settlements” is not simple, as it depends on many interdependent factors. Some of
them relate, for example, to the size of the settlement’s population in relation to a region’s wider geography,
or how the administrative units are organised in a local or national context. The term also has varying
designations in different languages, that are not always equivalent. For the purposes of this document,
we will mainly be referring to urban settlements that are relatively small in size compared to big cities or
metropolitan areas. We will also include subdivisions of a city, such as neighbourhoods, boroughs or urban
districts. Specialised urban settlements can, for example, include urban settlements based around ports or
harbours, railway junctions, market towns, a single specialised industry such as mining or steel-making,
tourism centres, administrative, ecclesiastical or educational (e.g. university) centres. These often do not
have the full range of functions and services normally associated with a large city.
The specialised or smaller urban settlements we are considering will typically still have a certain level of
administrative autonomy in decision-making. This includes the ability to independently manage resources,
such as having control over a budget.
In spite of the diversity of characteristics of urban settlements, the range of problems in relation to
sustainability can be similar to those affecting large urban developments. However, the scale and intensity
of those problems can be less or be more focused, while the administrative or organizational unit will often
have access to proportionately less resource.
Given the complexity of sustainable development, the technical knowledge required to understand the wide
array of subjects involved should not always be available in smaller or more specialised urban settlements,
including in public administration. This can be one of the most significant challenges faced by specialised
or smaller urban settlements when engaging in the promotion of sustainable development and the
implementation of a full management system.
This document gives guidance for different types of urban settlements, some with specific functions, others
at different stages of sustainable development, to implement ISO 37101 flexibly and manageably. Different
histories, demographics, local industries, geographic locations, innovation skills and other distinctive
characteristics can be considered on a case-by-case basis, recognizing that each type of urban settlement
needs to develop in a way that reflects and enhances their unique characteristics and experiences. Their
distinguishing features, which underpin their attractiveness, quality of life, and social cohesion, will also
generate specific cross-cutting issues and encourage diversity.
In a specialised or smaller urban settlement, solutions and initiatives that promote sustainable development
need to be more focused and they eventually demand smaller but carefully targeted investment. These
smaller or specialised urban settlements can make a start and take small steps in sustainable development
through being creative, and using simple but accessible solutions, making more use of SMART processes and
methods (software) and relying on local people's knowle
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