You can ask an expert friend to see if it is fake, you can return it and compensate.
If the genuine product is unusable and unsuitable, buy another brand next time. You can also call P&G's toll-free customer hotline and ask what they mean. : 8008303618 (dial from a landline), or write to Procter & Gamble customer service, Zhongtai Plaza, Linhe West Road, Guangzhou 510620